Description
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Our moldings are not designed to be an exact match, they are carefully blended to complement the color and finish of your floor, therefore variation in wood grain and color in different pieces is to be expected. Please note this is not a defect but a way to capture the various natural grain and color characteristics of the flooring. Whether you want a uniform look or a variated look between your moldings and flooring, we suggest having the installer sort through floor boards prior to installation to select end boards that best pair with the look you are after. Pre-selecting flooring that will lay next to your moldings before installation will ensure an exceptional result that meets, or even exceeds, your expectations.
Please note that our moldings may be made from different materials or species than the floor boards, but are still crafted to complement any given flooring as closely as possible.
Please note that these products are made to order, only after the order is placed. This production time is taken into consideration when estimating shipping timelines, so please expect a longer lead time for the production of these custom made products. Also, as with all of our special order products that are custom made, our 30 Day Money Back Guarantee does not extend to these custom made products.
Flooring should not be installed until the moldings have arrived. Please click this video link that outlines the installation requirements and blending process.
Shipping & Return
xReturns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
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